Last updated: October 2026

At The House of Demo (Pty) Ltd, we sell demo, factory, ex-display and shop-soiled appliances. These products may have been used for display or demonstration purposes, may have cosmetic damage, or may be factory seconds or previously returned units that have been repaired and tested.

Every product is sold according to its described condition, and the price reflects the condition of the item.

We encourage all customers to carefully inspect products before purchasing.

1. Before You Purchase

Our products are classified as B/C-grade goods and may include:

  • Ex-display or showroom units
  • Demonstration units
  • Products with cosmetic damage from handling, transport or display
  • Factory seconds
  • Previously returned and repaired products
  • Products with minor defects that do not affect their core functionality
  • Products that may be missing certain accessories or manuals

Products are tested and confirmed to be working at the time of sale. Customers are encouraged to inspect the product carefully and confirm that they are satisfied with its condition before completing their purchase.

2. Exchanges

Products may be exchanged within 7 days of purchase, provided that:

  • You have the original proof of purchase or invoice.
  • The product is returned in the same condition in which it was purchased.
  • The product and its packaging are returned appropriately.
  • All relevant accessories supplied with the product are returned.

After the 7-day exchange period, exchanges will not be accepted under this policy.

3. Refunds

House of Demo does not provide cash refunds.

Where a refund is approved in accordance with our policy, the refund will be processed via Electronic Funds Transfer (EFT).

Refunds will not be processed after the applicable 7-day exchange period, subject to any rights that may apply to you under applicable South African consumer law.

4. Defects and Faults

Because our products are demo, factory, ex-display and shop-soiled goods, customers should carefully inspect the appliance and its condition before purchase.

Cosmetic damage, marks or other conditions that were visible, disclosed or reasonably identifiable before purchase are considered part of the condition of the product.

If a product develops a qualifying functional fault after purchase, it may be covered by our 6-month functional warranty, subject to the warranty terms and exclusions below.

5. 6-Month Functional Warranty

House of Demo provides a 6-month functional warranty on its products.

The warranty is a carry-in warranty, meaning the customer is responsible for returning the product to House of Demo for assessment or repair.

Manufacturer warranties do not apply to House of Demo products.

To make use of the warranty, the product must be returned:

  • With the original invoice or proof of purchase
  • With the original packaging where applicable
  • With the relevant accessories
  • Securely packaged
  • At the customer’s risk and cost

House of Demo does not provide loan units while products are being repaired.

6. When the Warranty Does Not Apply

The warranty does not cover damage or faults resulting from, among other things:

  • Accidental damage or misuse
  • Incorrect installation or use
  • Power surges, lightning or incorrect voltage
  • Water damage
  • Pest damage
  • Unauthorised repairs or opening of the product
  • Normal wear and maintenance
  • Removal of foreign objects
  • Incorrect household wiring or plumbing
  • Damage caused by commercial use
  • Cosmetic damage or cracked TV screens caused by customer negligence or external factors
  • Accessories such as remotes and cables
  • Normal operating sounds, vibrations or warning beeps
  • Service visits required only to explain operation or setup

The warranty seal must remain intact. If there is evidence that the product has been opened or the warranty seal has been removed, the warranty may be void.

7. TV Warranty

TV warranties specifically do not cover:

  • Power surges
  • Lightning damage
  • Cracked screens or panels caused by customer negligence or external factors
  • Water damage

Customers are encouraged to inspect and test their TV before leaving the premises.

8. Change of Mind

Due to the nature of our stock, products are generally individual units and may not be available for replacement once sold.

We therefore do not accept exchanges or refunds simply because a customer has changed their mind or no longer wants the product, subject to any rights that cannot lawfully be excluded.

9. How to Request a Return or Warranty Assessment

Please return the product to the House of Demo branch from which it was purchased, together with your original proof of purchase.

Strydompark Branch
76 Wakis Avenue
Strydompark, Randburg
Johannesburg, South Africa

Kya Sands Branch
3 Precision Road
Kya Sands, Randburg
Johannesburg, South Africa

Our team will assess the product and advise you of the applicable next steps.

10. Your Consumer Rights

Nothing in this policy is intended to remove or limit any rights that a customer may have under applicable South African consumer protection legislation.

Where applicable law provides a consumer with rights or remedies that differ from the terms of this policy, those legal rights will apply.

11. Delivery

We do not do deliveries. We may recommend a carrier or transport service and take payment for the service on their behalf; however, we take no responsibility for goods once they are collected by the carrier. You are encouraged to arrange your own transport/delivery.